Name: Kerry Robinson

Company: Robert Jones and Agnes Hunt Orthopaedic Hospital

Course attended: Level 7 Coaching and Mentoring Programme

Coaching and mentoring training. Kerry Robinson, from the Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH), joined us at our Level 7 Coaching and Mentoring Programme to enhance her coaching and mentoring skills. This course presented Kerry with the perfect opportunity to refresh and develop her coaching ability, whilst at the same time refreshing her knowledge on strategic frameworks. 

Read her case study below…


Company overview:

The Robert Jones and Agnes Hunt Orthopaedic (RJAH) Hospital NHS Foundation Trust is a leading orthopaedic centre of excellence. We are a specialist hospital with a reputation for innovation as the Trust provides a comprehensive range of musculoskeletal, surgical, medical and rehabilitation services. Locally, regionally and nationally.


Learning objectives and challenges:

We strive to always provide operational excellence, which involves delivering excellent, efficient and effective care through our own internal processes. Which I feel reflects our desire to have a clear view of our capabilities so we can strive to continuously improve our processes.

As a Trust we focus on the following objectives:

  • Achieving outstanding patient safety,
  • Delivering outstanding outcomes and experience,
  • Delivering timely access to patient care,
  • Being an extraordinary place to work,
  • Spending our money wisely.

The biggest challenge our organisation faces is in relation to the current architecture and processes that have evolved over time and on occasions can be bureaucratic or lead to duplication.

Our biggest focuses are value, reliability and operational transparency. For value we need to focus on placing a premium value on what we are offering our patients, carers and employees. When it comes to building higher reliability, our focus needs to be around reducing unwarranted variation, zero waiting and removing processes for the sake of processes. Then we need to focus on operational transparency with an integrated picture of operational reality.


The learning experience:

Attending the coaching and mentoring training gave me the perfect opportunity to refresh and develop my coaching ability, whilst at the same time refreshing my knowledge on strategic frameworks.

Whilst on the programme I learnt a number of new techniques and models that will be very useful when I am coaching within my role. In addition to the content, there was much discussion about how these techniques and models can be used for my longer term career goals and how I would approach this.

I have made a number of good contacts and my network has grown significantly, I have been in contact with at least 5 of the delegates from the course. I found this course to be the perfect blend of content, team activities and networking.


How has your training benefited you so far?

From my attendance at the coaching and mentoring training, I have dedicated time to establishing a coaching faculty within my organisation whilst simultaneously completing my CMI qualification.


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