Name: David Emrys Wood

Company: Cadent Gas

Course: Excellence in Customer Service

Company Overview

Cadent Gas are the UK’s biggest gas distribution business. They manage a network of more than 80000 miles of pipes which transport gas to 11 million UK customers. They also act as an emergency call advisor.

Engagement

David found the training to be highly engaging. His motivation and engagement levels were high throughout the event, and he found the training to be highly engaging.

Relevance to the role

David also found the training to be highly relevant to his role, and he was very satisfied with the support that he received by the event coordinator.

Learning requirements

David felt that the learning and the balance of theory and practical work suited his learning needs well.

David’s thoughts

David found the course tutor to be helpful, knowledgeable and persistently cheerful. He found the teaching on developing empathic skills to be the most beneficial to him, as he can use that every day in his daily role. He ultimately felt that everything he needed to learn was covered in the programme.