Name: Estelle Downing

Company: Cadent Gas

Course: Excellence in Customer Service

Company Overview

Cadent Gas are the UK’s biggest gas distribution business. They manage a network of more than 80000 miles of pipes which transport gas to 11 million UK customers. They also act as an emergency call advisor.

Course resources

Estelle found the course resources to be very high quality. She found the slides and the handouts to be good quality and they further enhanced the learning.

Joining instructions

Estelle found the virtual course delivery to be easy to operate, and the joining instructions in particular were very clear.

Supportive environment

Estelle found the course to be a very supportive experience. There was a lot of support from the event coordinator, and everyone in the group was respectful. Estelle felt very comfortable in the group.

Estelle’s thoughts

Estelle found the tutor to be friendly, and he explained things well. She wasn’t left wondering what she needed to do on the course. She found the course overall to be great, and she acknowledges that it is definitely needed in her line of work.