Name: Debbie Wiltshire

Company: Cadent Gas

Course: Excellence in Customer Service

Company Overview

Cadent Gas are the UK’s biggest gas distribution business. They manage a network of more than 80000 miles of pipes which transport gas to 11 million UK customers. They also act as an emergency call advisor.

Relevant to the role

Similar to her colleagues, Debbie Wiltshire found the programme to be highly relevant to her role.

Group learning

Debbie found the group to be very respectful during the course, and she felt very comfortable participating in the programme with the rest of the group of delegates. She also found the group size to be perfect in enhancing her learning experience.

Theory and practice

Debbie enjoyed the balance of theory and practical work during the course, and found this to be very beneficial.

Tutor knowledge, presentation and helpfulness

Debbie gave our tutor the highest scores possible for his knowledge, presentation and helpfulness.

Debbie’s thoughts

Debbie found William to be very helpful, patient and understanding to all of their needs. Overall she found it to be a good 3 days learning to refresh the ways of working to provide the best interaction for their customers.