Name: Naomi Hamilton

Company: Cadent Gas

Course: Excellence in Customer Service

Company Overview

Cadent Gas are the UK’s biggest gas distribution business. They manage a network of more than 80000 miles of pipes which transport gas to 11 million UK customers. They also act as an emergency call advisor.


Naomi found the training to be of a very high standard, and the resources, course materials and slides reflected this. His motivation and engagement levels were high throughout the event, and he found the training to be highly engaging.

Relevance to the role

Like David Emrys Wood, Naomi also found the training to be highly relevant to her role.


Naomi was very satisfied with the support that she received by the event coordinator, and she found them very helpful during the programme.

Learning requirements

Naomi felt that the learning and the balance of theory and practical work suited her requirements, and that it enhanced her experience.

Naomi’s thoughts

Naomi found Martin to be very engaging and knowledgeable on all subjects. He spoke very clearly and in an engaging fashion and so it was easy to follow him and stay engaged.

Naomi found looking at resiliency and personal wellbeing to be most beneficial to her and her stage of learning and career.