Name: Samuel Honey

Company: Cadent Gas

Course: Excellence in Customer Service

Company Overview

Cadent Gas are the UK’s biggest gas distribution business. They manage a network of more than 80000 miles of pipes which transport gas to 11 million UK customers. They also act as an emergency call advisor.

Motivation

Samuel found the training to be highly motivational. Like his colleagues, his motivation and engagement levels were at a high throughout the event. Samuel found the training to be highly stimulating.

Applying the learning

Similar to his colleagues from Cadent Gas, Samuel also found the training to be highly relevant to his role.

Reinforcing the learning

When the course came to a close, Samuel knew exactly what he needed to do in his role to reinforce what he had learned on the course.

Samuel’s thoughts

Samuel found that Martin was clearly very knowledgeable and spoke with enthusiasm. He kept control of group well and allowed for off topic discussions, bringing everyone back on topic well.