Name: Laura Harvey

Company: Pheby Food Concept Group

Course attended: Directors Development Programme

Course date: 10th – 14th June

Course Location: Chester University

Overview of the company:

The Pheby Food Concepts group is a restaurant management group that was established in 2008, in Chester. We started with the brand Wok and Go and now have 16 stores in the UK and two in Portugal. We have now opened Dough Dough in Chester, this will be out first Artisan Pizza restaurant. In addition to our stores, we have 7 virtual concept brands that cover Mexican, Asian and American cuisine.

 

Objective:

My main motivation for attending the Directors Development Programme was to develop my knowledge and skills around Directorship. I wanted to have a clear and concise idea of what it takes to operate at Director level, as I have recently been promoted to Operations Director.

Within my new role I am accountable for managing our area managers, the marketing department and Business Development managers. For this reason my main objective was to gain, develop and implement, upon my return, new leadership skills within the senior leadership teams.

 

Challenge:

The main challenges to my team was conflicting personalities within the various roles and departments. As mentioned above, I am new to this role so it is imperative that I learn how to handle and resolve these kinds of conflicts so the team remains effective.

 

The Learning Experience:

I attended the Directors Development Programme in June with tutors Tim Evans, Stuart McCombe and Matt Eld. I found all the tutors to be highly engaging and very knowledgeable, each session I learnt something new to take back to my team. An added bonus was the group discussions, during these discussions we would talk about our issues, solutions and ideas around the topic of conversation. These discussions were very beneficial and I feel like I learnt a lot from them.

Whilst in the course we learnt about the DISC model. This model is used to help teams understand differing personalities and to work together more cohesively. I have since used this model within my senior teams and the results are all positive. I have completed many senior leadership programmes before, yet never covered this and this had been the most beneficial to us.

 

The Result:

Since implementing the DISC model, my senior team have been working better together, team morale has improved and the team are more productive and forth-coming in working together. I sat with another member of my senior team and discussed the delegation tool, which she has now implemented with better delegation to her team. She uses this model weekly and is really starting to see the benefit and difference within her role.

I would definitely recommend this course to anyone who is new to a senior role, is struggling to make decisions in a stakeholder position or simply wishes to refresh their senior leadership knowledge.

 

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