Name: Ann Ramsay

Company: Smart Apprentices

Course attended: Executive Mini-MBA Accelerator

Course date: 3.9.19

Course Location: Manchester


Smart Apprenticeship

Overview of the company:

Smart apprentices are a specialist apprenticeship software company, we are the current market leaders. Our software captures evidence of an apprentices skills, knowledge and behaviours. The software has dynamic and innovative dashboards which have been specially designed to keep all users engaged.

Smart Apprentices has been approved by all major awarding bodies and have won 11 awards over the last few years. We are a strong and stable partner of choice for apprenticeship providers and end point assessment organisations.



Smart Apprentices primary aim is to prepare a strong succession plan and to gain a greater awareness of strategic management in supporting the transition of directorship within the company.

With this in mind, it was my personal objective to attend the Executive Mini MBA course so I could increase my awareness of strategic leadership, the different processes to achieve end goals, shaping and leading organisational changes, with a particular interest in finance for managers. An additional motivation for the course was the idea of meeting new people – sharing best practice and building my peer network.



I felt Smart Apprentices biggest challenge to be the transition of leadership.
Our current team leaders need a confidence and knowledge boost so they can lead more effectively from the front and have a better use for their time by delegating tasks out to their team and mentoring team members in order to create high performing teams.


The Learning Experience:

I feel the most significant learning that I have taken away from the course is how to utilise the different tools that can be applied to identify the root cause of issues and how to apply these tools in the real world.

The course has given me a fresh view on my role and how I can make changes within my daily roles using the examples and models provided. All the tutors were very knowledgeable and were able to draw in on real life examples, which I found particularly beneficial as I was able to see how I could use my learning back at the office.

I liked having the opportunity to engage with other professionals from varied backgrounds and roles. Together we explored the different methods of working and challenged each others perceptions, which really allowed us to open up as a group.


The Result:

Since attending the course, I have been able to implement the success for change model within two areas of Smart Apprentices; the qualification and support teams. Both teams are already experiencing significant changes, they have reviewed their current practices and are working towards implementing changes to streamline practices and improving customer experiences.

This course has helped reaffirm my current leadership style and the knowledge I have, which was a real confidence boost. I have thoroughly enjoyed my time on the Mini MBA and learning new skills and meeting new people.

I have since booked onto another course with In Professional Development, which I am very much looking forward to.


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