Conflict Transformation: Tackling Conflict in the Workplace
A one day course held at venues across the UK.
Conflict is the single largest cause of poor performance, dissatisfaction and job turnover. The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. Increasingly, it is seen as having more of the answers than conflict management techniques and conflict resolution processes.
The Conflict Transformation course gives participants the skills and knowledge to confidently manage and transform situations of conflict in the workplace. You will be well equipped to tackle issues with a positive, assertive and effective approach, minimising potential impact on staff performance, whilst improving both the working environment and your performance as a manager, leader and team member.
The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. This training course delivers the skills and techniques, giving attendees the ability to identify and handle conflicts sensibly, fairly, and approach conflict in an effective manner.
You can find a detailed breakdown of the course in the Agenda section below.
Course Summary
CPD Endorsed
Duration:
1 Day
Delivery Method and Price:
Virtual Classroom:
Price on Enquiry
Face to Face Classroom:
Price on Enquiry
Interested in this Course?
About the Programme
This course will give you a fresh perspective on building trust, minimising conflict and managing towards strategic objectives. It is ideal for:
- Directors and owners
- Experienced and time-served senior leaders
- Newly appointed leaders or aspiring leaders
There are currently no dates available for this course.
However, we can tailor this course to your company via the virtual classroom or at a location of your choice.
Contact us and we'll get in touch to discuss your bespoke group training needs.
*Please note that some of the materials and objectives may be subject to change depending on discussions, activities and needs of the cohort upon reflection of delegate responses to the pre-programme questionnaires.*
Session 1
- Our own definitions of, and language for, conflict
- The reality behind conflict
- Judgements – the cause of all conflicts
- Overview of different models of intervention
- Rapport/empathy
- Dehumanisation and victimisation
- The emotional dimension
- Blame and anger
- Needs versus wants and addictions verses preferences
- Requests and action
- Putting it all together – communicating your intervention
- Bullying and victim strengthening
- The Dignity in the Workplace Bill
- Time poverty
Whilst this programme is not linked to a formal qualification, it will contribute to delegate’s ongoing personal and professional development.
Alex Firmin
Tutor
Alex is an experienced and dedicated education consultant and trainer. His core skillset is the design and delivery of engaging personal and professional development programmes. He is adaptable and comfortable working at any level in the organisation, from front line leaders to the Board.
Prior to working in consultancy Alex was an army officer (making it to Major). A natural diplomat, Alex studied Pashto (the language of Southern Afghanistan) and held a leadership role in supporting reconstruction and development, primarily in Helmand Province, Afghanistan. Alex supported the development and delivery of the army’s global Security, Leadership and Strategy programme, and later worked to establish the curriculum for Afghanistan’s Officer Training Academy, in Kabul.
Alex has built a consultancy business and delivered a diverse portfolio of organisational development projects. He works across all sectors and his clients include the NHS, NATO, Barnardo’s, Home Bargains, a variety of Academy Trusts and schools, and many smaller businesses and charities. Alex has worked closely with the Chartered Management Institute, and routinely lectures on MBA and Director Development programmes for the Universities of York, Chester, and East London. Alex maintains a high level of currency and is currently developing programmes focussing on Distributed Leadership, and Managing Neurodivergent Colleagues.
Alex holds three Master’s degrees: Educational Innovation, Psychology, and Occupational Psychology. He is married to Katherine and has two children and two Labradors.
Our dedicated In-House Training team can work with you to create a tailored training course that creates an optimal learning experience. Our bespoke built training programmes are designed around your needs and allow you to meet the specific requirements of your business.
Click here to view our In-House Training services.
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