A 1 day course held at venues across the UK.
Conflict is the single largest cause of poor performance, dissatisfaction and job turnover. The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. Increasingly, it is seen as having more of the answers than conflict management techniques and conflict resolution processes.
The Conflict Transformation course gives participants the skills and knowledge to confidently manage and transform situations of conflict in the workplace. You will be well equipped to tackle issues with a positive, assertive and effective approach, minimising potential impact on staff performance, whilst improving both the working environment and your performance as a manager, leader and team member.
The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. This training course delivers the skills and techniques, giving attendees the ability to identify and handle conflicts sensibly, fairly, and approach conflict in an effective manner.
Who is this course for?
This course will give you a fresh perspective on building trust, minimising conflict and managing towards strategic objectives. It is ideal for:
- Directors and owners
- Experienced and time-served senior leaders
- Newly appointed leaders or aspiring leaders
Through interactive presentations and open discussion, the facilitators will deliver a thought-provoking session, providing you with the key information, details and facts needed in an engaging and memorable environment:
On completion of this course, delegates will:
- Be better equipped to manage disagreements and conflicts in the workplace
- Understand the causes and consequences of conflict and better identify areas of conflict before they occur
- Be able to utilise multiple strategies and approaches to better manage and resolve conflict quickly and effectively
- Develop and grow in confidence when tackling difficult people and challenging conversations
- Understand their own influence on issues of conflict including use of language and body language and learn how to correctly use your voice tone and body language
Ultimately, leadership is not about glorious crowning acts. It's about keeping your team focused, on a goal and motivated to do their best to achieve it, especially when the stakes are high, and the consequences really matter. It is about laying the groundwork for others' success, and then standing back and letting them shine