Operational Management Course – CMI Level 5
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Operational Management Course – CMI Level 5

Develop strategies to optimise efficiency, minimise waste and manage key business functions, influencing sales, HR, finance and more for operational excellence.

DELIVERY:

3 Days

LOCATION:

Virtual / In House

QUALIFICATION:

CMI Level 5 Certificate in Leadership and Management - Included in course fee

For Individuals:

From £ 1,650.00 +VAT

For groups & teams:

From £2750

More Information

The tutor is very knowledgeable and took the time to make sure we understood topics covered.

Leanne Lund, Head of Advice Delivery - Cavendish Medical

The Operations Management Course – CMI Level 5 presents delegates with practical tools and techniques to develop their own operational strategy encompassing the broad and multifaceted nature of operations.

Operational excellence is vital for organisations in achieving their objectives, it’s those long lists of interconnected tasks, responsibilities and initiatives that the operations manager co-ordinates to maximise efficiency and minimise waste, utilising and allocating resources effectively.

Operational managers have a vital role in our organisations, covering all key operational aspects of the business they work for influencing sales, marketing, purchasing, manufacturing, HR management, communications, financial planning and more.  This is a privileged role and this course build upon this domain of knowledge.

On completion of this programme, participants will:

  • An understanding of the value of developing and interpreting good intelligence to inform decision making
  • The ability to analyse performance data to maximise productivity
  • Have the ability to make informed, evidence-based decisions
  • Give an understanding of how to motivate staff who create and maintain a high-performance culture
  • Develop an understanding of inter-organisational strategic direction and planning
  • Increased confidence to negotiate confidently and deliver better operational outcomes
  • Understand and assess the use of performance indicators, including measuring the financial performance of operations
  • Critically reflect on their use of financial management information within their organisational setting
  • Be able to build an effective people strategy

Session One: Leading Operational Teams

Key themes include:

  • Operational leadership
  • Managing the operations team
  • Communication; managing conflict, art of negotiation.
  • Handling conflicting priorities

Session Two: Operational Excellence

Key themes include:

  • Process management
  • Planning and forecasting incl. finance
  • Data driven decision making / steering performance
  • Process improvement; lean, six sigma, improvement science

Session Three: Operational Planning

Key themes include:

  • Operational strategy
  • Planning; business and workforce
  • Developing business cases / reporting
  • Risk management

*Content may vary and can be tailored to the cohort.

CMI Level 5 Certificate in Management and Leadership

Following completion of the Operational Management Course, learners can opt to continue their studies by completing a CMI Level 5 Certificate in Management and Leadership.  This qualification is designed for practising middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner.

Learners are required to complete two written assignments (1 x 4,000-4,500 words, 1 x 3,500-4,000 words).  Units to be completed include:

  • 519: Managing Quality and Continuous Improvement
  • 526: Principles of Leadership Practice

Benefits of completing the qualification include:

For learners:

  • Development of skills required to lead and manage individual teams.
  • Provides a broader knowledge of skills to help individuals be more effective in specific management areas.
  • Provides an understanding of the scope and purpose of quality management, approaches, tools and techniques for managing quality and how to judge its success.
  • Development of skills to understand ethical leadership and the impact of culture and values on leadership.
  • Accredited management and leadership qualification and certificate on completion.

For organisations:

  • Deliver aims and objectives in line with wider organisational strategy.
  • Gives a fully comprehensive bank of the skills and knowledge required to be a manager as part of an organisation
  • Allows individuals to focus on the areas that are most appropriate for their role and organisation.
  • Focus on embedding continuous quality improvement into working practices.

Learners also receive:

  • Targeted tutorials run by our CMI-qualified tutors, to help learners complete the assignment writing phase.
  • Dedicated support from the Quality Assurance Team here at In Professional Development, including regular CMI learner drop-in sessions.
  • Access to a wealth of CMI online learning resources through their CMI Thrive website.

Available Options

DatesTimesLocationAvailabilityPriceQuantity 
21 Sep 202609:00 AMVirtualLimited places available£1,650.00

Download our brochure

See how our Operational Management can impact you and your organisation

Leadership Coaching and Mentoring Development Programme Brochure

Meet Our Tutor

Delivered by an Industry Expert

Darya Belsner

Tutor

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Pierson Stratford

Tutor

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Is This Course Right for You?

Who attends our Operational Management:

Job Seniority
Job Seniority

Managers, Senior Managers, Team Leaders

Time in Role
Time in Role

5 years management experience on average

Sector
Sector

Cross-sector

Key Objective
Key Objective

Build your understanding of managing operations

TAKE THE IN-HOUSE APPROACH

Considering completing this course In-House?

Our In-House training is fully customisable to your business, and we will work with you to create the perfect training programme for your organisation.

UPCOMING COURSES

Check availability and book your place on an upcoming Operational Management

21 Sep 2026 - 09:00 AM

Location: Virtual

Price: £1,650.00

Available: 4 space(s) remaining

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