The Essential Qualities of a General Practice Manager
A general practice manager is responsible for the overall operation of a private or NHS medical practice. They ensure that the practice runs smoothly and efficiently, whilst also providing excellent patient care. To be successful in this role, there are several essential qualities that a General Practice Manager must possess.
Responsibilities of a General Practice Manager
A General Practice Manager is a key individual in keeping a healthcare facility operating efficiently. To be successful in this role it is essential that they possess strong leadership qualities, excellent communication skills and the ability to handle stress well. Some of the core duties of a General Practice Manager include:
- Hiring and supervising practice staff at all levels
- Handling finances, budgeting and purchasing
- Managing patient records
- Optimising patient experience and service
- Scheduling appointments and coordinating care
- Marketing the practice
The Essential Qualities of a Successful General Practice Manager
To be successful in this role, a General Practice Manager must possess strong leadership qualities, along with excellent organisational, communication, and people skills. Running a successful GP surgery has the same demands as running any organisation or business – plus more besides! A General Practice Manager must be able to handle stress well, as they will often be juggling many different tasks at once. In order to be an effective leader, a General Practice Manager must also be able to motivate and inspire their team. They must also be competent in conflict resolution, as there will inevitably be times when staff members do not see eye to eye. Excellent communication skills are essential to effectively manage both staff and patients.
In addition, a successful General Practice Manager should have a good understanding of the healthcare industry and how it works so that they can make informed decisions about the running of the practice. In addition, a successful General Practice Manager may also have a good understanding of the medical field and the various regulations and NHS guidelines that govern it.
How to become a better General Practice Manager
If you are considering a career as a General Practice Manager, or if you are already successful in this senior role, then it is important to continuously work on developing these essential qualities. Doing so will help you be effective in your career and provide the best possible care for your patients.
Devoting some time and budget to a specialist training course for General Practice Managers is a great way to enhance your skills. InPD offers a range of online and face-to-face programmes for aspiring and senior General Practice Managers. Designed and delivered by experienced NHS practitioners, these highly specialised training programmes are rooted in skills-based learning. With the support of expert tutors and like-minded delegates, these courses will help you form strategic plans for your organisation and drive or manage change. All of our General Practice Manager training courses – including the Level 5 General Practice Manager Development Programme and the Level 7 Senior General Practice Leadership Programme – are endorsed and accredited by the Chartered Management Institute (CMI).
