General Practice Manager Development Programme - CMI Level 5
This programme has been designed to support existing and potential managers and equip them with the skills they need to manage a GP Practice. This engaging programme focuses on the leadership and management skills required to be successful in a mid-senior management position and will include current insights into Evidence Based Management, Coaching and Mentoring, conflict management and change. The programme is led by a highly experienced NHS leader, and will be supported by current NHS insights, contextualised case studies, and first-hand experience of the challenges of being a leader in Primary Care.
The GP Practice Manager Programme provides professionals with the opportunity to develop their knowledge and understanding of practice management and reflect and grow in an enhanced learning environment. Participants will become part of a strong and supportive national network of Primary Care Leaders.
This Level 5 accredited leadership training course has been designed to help existing and potential managers gain a better understanding of the dynamics in managing multidisciplinary teams and improve their personal approach to leadership.
Course Summary
CMI Level 5 Certificate in Management and Leadership - Optional
Duration:
3 Day
Delivery Method and Price:
Virtual Classroom:
£1,650
About Us
About the Programme
This course is for existing managers and potential managers in a primary care environment.
This course is for you if you want to:
- Understand the key aspects of practice management and improve your overall performance as a leader and manager
- Apply a range of coaching techniques to better understand the needs and strengths of colleagues, and get the best from your team
- Create a professional environment where colleagues can flourish, and where patients will receive the best possible care
- Gain insight into current issues in primary care, and how these relate to the practice manager role
- Develop a strong, professional, national network of peers who you will be able to draw upon in the future
*Please note that some of the materials and objectives may be subject to change depending on discussions, activities and needs of the cohort upon reflection of delegate responses to the pre-programme questionnaires.*
On completion of this programme, delegates will:
- Demonstrate confidence in managing, coaching, and developing multidisciplinary teams and individual colleagues
- Demonstrate leadership skill, presence, and self-awareness in a senior position within Primary Care
- Understand own working preferences, strengths, and weaknesses, and how to most effectively utilise strengths
- Consider own underpinning motivations, values and belief around self and others, and how these personal factors influence own leadership approach.
- Demonstrate with certainty and clarity, the connection between accountability, visible leadership behaviour, and a high performing, Just culture within primary care
- Analyse the role of Emotional Intelligence in leading, motivating and engaging with a diverse range of colleagues
- Examine approaches to sensitively handle challenging conversations, conflict, and differing perspectives. Be able to mediate between and resolve complex inter-personal dynamics
- Become an Evidence Based Practitioner, and engage with research and evidence in decision making, and management within primary care
- Coach and Mentor colleagues to enhance performance and build trust and confidence in the Practice Team
- Examine key, topical, drivers for change in Primary Care, and consider how these relate to own Practice
- Examine how iterative, Agile, principles can help define solutions, and create a methodology for data driven improvement, to develop a strategic advantage
- Examine the impact of change and utilise a variety of change management tools to support others through change
- Enhance resilience and awareness of the needs of others, the impact of stress for those in high pressure roles, and how to lead with compassion
Session 1
Supporting the Practice
Key themes include:
- The role of the Practice Manager in and outside the practice
- Workforce Planning
- Finance and Budgeting in Practice Management and Primary Care
- Governance, Risk & the CQC
Session 2
Leadership and the Role
Key themes include:
- Managing a Diverse Multidisciplinary Team
- Leadership and Management Development
- Leading Courageous Conversations
- Resilience & Wellbeing
Session 3
Leading Change
Key themes include:
- Change Management
- Quality Improvement and PDSA Cycle
- Digital Improvement
CMI Level 5 Certificate in Management and Leadership
Following completion of the General Practice Manager Development Programme, learners can opt to continue their studies by completing a CMI Level 5 Certificate in Management and Leadership. This qualification is designed for practising middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner.
Learners are required to complete two 3,500-4,000 word written assignments. Units to be completed include:
- 501: Principles of Management and Leadership in an Organisation
- 502: Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
Benefits of completing the qualification include:
For learners:
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For organisations:
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Learners also receive:
- Targeted tutorials run by our CMI-qualified tutors, to help learners complete the assignment writing phase.
- Dedicated support from the Quality Assurance Team here at In Professional Development, including regular CMI learner drop-in sessions.
- Access to a wealth of CMI online learning resources through their Management Direct website.
Please take a look at our CMI FAQs to find out more about how the qualification works.
Kerry Robinson
Tutor
Kerry describes herself as a hybrid professional working on the intersection of cultural development, improvement science and positive performance delivery. Kerry has a strategic focus, emphasising strategy into action through operational delivery.
Kerry’s career has spanned equally the private sector and NHS, having worked in logistics, food manufacturing, telecommunications and oil research across a range of technical disciplines. Kerry is a chartered management accountant, green belt six sigma improvement trained, Kings Fund Top Management Programme Alumni.
For 13 years Kerry was employed in the NHS, six years as a Board Director, also Senior Responsible Officer for MSK care in a forming integrated care system. Kerry’s portfolio has spanned strategy, organisational development, quality improvement, research, project management.
Kerry now has a portfolio career being both a practitioner and a trainer in her mix of consultancy and training work ensuring she stays up to date with current theory, context and practice. Kerry is also a sessional lecturer teaching improvement science and organisational development at Masters level for several universities.
Kerry has a strong belief in bringing training to life through practice to embed in the grain of their organisations.
Our dedicated In-House Training team can work with you to create a tailored training course that creates an optimal learning experience. Our bespoke built training programmes are designed around your needs and allow you to meet the specific requirements of your business.
Click here to view our In-House Training services.
Is this course right for you?
- Understand the key aspects of Practice Management and improve your overall performance as a leader and manager
- Apply a range of coaching techniques to better understand the needs and strengths of colleagues, and get the best from your team
- Create a professional environment where colleagues can flourish, and where patients will receive the best possible care
- Gain insight into current issues in Primary Care, and how these relate to the Practice Manager role
- Develop a strong, professional, national network of peers, who you will be able to draw upon in the future
Testimonials
Laura Newbold
Alpine House Surgery, Practice Manager
CMI Practice Manager
Mohammed Balal
Health And Beyond, Practice Manager/Hub Manager
CMI Practice Manager
Accommodation Made Easy
On confirmation of your course booking, you'll have the option to book accommodation from the world renowned and trusted Booking.com. Book your course, book your accommodation, expand your skills. Easy as 1 2 3.
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Frequently Asked Questions
Upon completion of our Leadership and Management Course you will receive a recognised leadership qualification accredited by the CMI to level 5 (degree level).
You can find out more about our accreditations on our Qualifications page.
If we have the availability on our course, you can book as many places as you need for your organisation.
However, if you have a group of seven people or more, you may find it more cost effective to book an in-house training course.
The benefits of in-house delivery go beyond cost savings; the course is tailored to your business and industry sector, making the content highly relevant, plus we’ll deliver the training at a time and date to best suit you.
Our online training courses are designed to create the optimum learning experience for the virtual environment. Our training is highly interactive; our tutors make regular use of whiteboard, annotate, polls and other types of interactive software to enhance the learning experience.
We use Zoom for our open courses, and we recommend that our delegates download the application before attending one of our courses.
Face to face
Face to face learning is just one of the two delivery methods available for your learning, but why choose the face to face delivery option? At In Professional Development, we ensure that your learning environment is one where you can get the most out of your study.
The benefits of learning in a face to face environment means you have the opportunity to connect with, problem-solve, and network with other delegates from a wide range of backgrounds.
In Professional Development deliver the most up to date and relevant solutions, to everyday real world problems for the working professionals.
Typically our leadership courses attract General Managers, Heads of departments, Directors of departments, Assistant Directors, Managing Directors, CEOs and other senior leaders.
Each cohort will be varied so delegates have access to a network of different job roles across all industry sectors.