In-House Training: Reed Boardall

We had a really mixed group — experienced managers who’d been in the role for a long time and were quite resistant to change, and newer managers who were more open but lacked the confidence. The biggest challenge was fear — fear of change, fear of getting things wrong, and just not being self-sufficient enough. I needed them to feel capable, confident, and less reliant on HR for every decision.

“They definitely benefited from it — there were things they thought they knew, and they didn’t.”

We opted for a fully tailored training programme from In Professional Development. From the initial call, it felt like the team really listened to what we needed. The programme addressed our unique mix of people and hit the right balance of development, support, and challenge. There were just a couple of minor tweaks — otherwise, they got it spot on.

“I was expecting grumbling, but the shift happened quicker than I ever imagined.”

The approach was collaborative, engaging, and really well-delivered. The training brought different teams together — transport, Cold Store, BBM — and helped everyone understand how their roles connect. That created a real shift in teamwork. The facilitator, Pearson, was phenomenal. Everyone loved him — they said he was warm, engaging, and always turned every comment into a positive learning moment.

“They’re more confident, more capable, and a lot less dependent on HR.”

INPD made everything so easy from start to finish. The training wasn’t just helpful — it was transformative. They created a bespoke experience that genuinely aligned with our business needs. And Pearson — what a guy! Everyone just thought he was brilliant. The warmth, the delivery, the impact — I honestly don’t think any other training provider comes close.

“Pearson was just great — they found him so engaging. If any job was made for him, this is it.”

1. Self-sufficiency – Managers are far less dependent on HR now. They’re making more decisions with confidence.

2. Confidence in tough situations – They’re more willing to manage difficult conversations like disciplinaries and grievances, which used to be avoided.

3. Greater collaboration – There’s been a visible improvement in teamwork and understanding across departments that used to operate in silos.

“You’ve just made everything so easy — other providers just don’t compare.”