In-House Training: Taking Care

Client Logo - Taking Care
In-House Training: Taking Care

Company Profile

How Janet Craig at Taking Care, part of Axa Health, leveraged our Group In-house Training service to drive results.

Company Overview

Taking Care is a UK-based company providing personal alarm services to support the safety and independence of elderly and vulnerable individuals. They operate three 24-hour Emergency Resolution Centres across the UK, ensuring rapid response to emergencies such as falls, health incidents, or distress situations.

In-House Training: Taking Care

What challenge were you looking to address?

Our Managing Director recognised that the senior leadership team was navigating multiple high-profile strategic projects simultaneously, often at pace and under pressure. The challenge was how to apply strategic thinking more rigorously, not just in theory, but in practice. We needed to help the team focus, prioritise, and make more effective decisions in a complex environment. It wasn’t about abstract learning — it was about equipping them with tools they could immediately use to tackle real-world challenges.

“The training was thought-provoking, helpful, grounded and realistic — it really hit the mark.”

What was the solution you opted for?

We partnered with In Professional Development to deliver a tailored strategic leadership training programme. The aim was to give our senior leaders a practical, hands-on learning experience that addressed their current workload and challenges directly. This wasn’t just a generic course — it was a bespoke session aligned with our organisation’s needs and strategic goals.

“It wasn’t just an academic exercise — it was about applying strategic thinking to real-life challenges.”

What was the approach to the training?

The training was delivered in a way that allowed our leaders to workshop live issues and apply strategic models directly to their current work. It covered relevant topics like VUCA environments, psychological safety, and change management — all crucial for navigating complex projects. The sessions were thought-provoking, realistic, and grounded in our day-to-day context. INPD made sure that the content wasn’t just a series of models — it was meaningful, applicable and rooted in how our people work.

“INPD took the pressure off and helped us shape exactly what we needed.”

What value did In Professional Development or INPD bring?

INPD have been brilliant throughout. From the very beginning, they listened carefully, understood our requirements, and worked closely with us to shape the right solution. They took the pressure off by managing the pre-briefing process with care, helping us clarify what we really needed. Their flexibility, attention to detail, and ability to adapt made the whole process easy and effective. They didn’t just deliver a course — they delivered real value to our business.

“The team are now equipped with tools they can explain, use and demonstrate value from.”

What were the 3 key takeaways that the training impacted you and your organisation?

  1. Practical Strategic Thinking: The course helped our leadership team bring more discipline and clarity to their strategic thinking — focusing better even when juggling multiple priorities.
  2. Applied Learning: The team walked away with tools they could confidently explain and apply, rather than just academic concepts.
  3. Evaluation and ROI: We’re now actively tracking the impact of the training through evaluation, with a view to identifying tangible business benefits like improved efficiency, cost-effectiveness, and project delivery.

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