In-House Training: Wowcher

Following Wowcher’s internal summer conference, employees expressed a strong desire for more clarity on artificial intelligence – what it is, how it is evolving and how it can be practically used in their roles.

Team members were asking:

1. How will AI impact their day-to-day work?
2. What tools should they be aware of?
3. How can they safely and confidently start using AI to enhance productivity?

The Executive Assistant to the CEO and Executive Team was tasked with finding a provider who could deliver a high-quality, introductory AI session as part of a Lunch-and-Learn series.

After reviewing several options, Wowcher selected In Professional Development because of:

1. A strong initial consultation call with Matt and Stephanie
2. Our ability to tailor content to the organisation’s needs
3. Confidence in our expertise and delivery style
4. Our experience in delivering AI-focused training across sectors

The team felt that we offered the right blend of credibility, practical insight and accessibility for a mixed audience with varying levels of AI familiarity.

We delivered a tailored introductory AI session designed to demystify AI concepts and provide colleagues with the confidence to start exploring tools safely and effectively.

The session included:

1. A clear overview of AI, generative AI, and current market trends
2. Real-world examples relevant to ecommerce and digital operations
3. Practical demonstrations of tools and everyday use cases
4. Q&A and discussion time to address staff questions
5. Guidance on safe and responsible AI use

The content was structured to be accessible for beginners yet valuable for more experienced participants

The session provided Wowcher colleagues with:

• A clearer understanding of how AI is evolving
• Confidence to experiment with AI tools
• Practical ideas for using AI to improve efficiency
• A shared baseline of knowledge across teams

It also helped them the team at Wowcher to open up wider conversations about digital capability, productivity and responsible innovation.

Feedback from Wowcher highlighted that InPD were professional, knowledgeable and able to communicate complex topics in a simple, engaging and non-intimidating way.

Wowcher said that the session met the core objective of giving staff the clarity, confidence and practical grounding that they requested.