Our 360 Feedback Service – SHINE Trust

Given the breadth of the role, I wanted to ensure I was receiving well-rounded, honest feedback from across the organisation. While I benefit from strong input from our Trustee Board, I was keen to create space for colleagues at different levels, as well as peers, to share their perspectives in a constructive and structured way.

“360 feedback provides a rounded view of performance that you simply don’t get through informal conversations alone”

We chose to undertake a tailored 360 assessment process to gather structured, anonymous feedback from a broad range of stakeholders. The aim was to gain a balanced view of my performance and identify areas to sharpen focus for the next stage of development.

The approach ensured contributors could provide honest and constructive input in a format that supported meaningful reflection and growth.

The process was straightforward and well managed from start to finish. There was clear dialogue at the outset about what I wanted to gain from the assessment, including which competencies and areas of performance were most important to explore.

This meant the tool felt tailored rather than generic. Communication throughout the process was clear, with regular updates on progress and participation, ensuring everything ran smoothly.

Following the assessment, I had dedicated time to review and interpret the findings with an experienced facilitator.

“The opportunity to talk through the findings with an expert was invaluable”

The 360 directly informed my performance objectives for the next cycle. It enabled both myself and my Chair to think clearly about priorities and development goals, ensuring that feedback translated into tangible action.

It also created a positive experience for colleagues, giving them a voice and reinforcing that their perspectives are valued.

Importantly, the process highlighted both strengths I may not have fully recognised and areas where I need to focus more deliberately moving forward.

“Having structured time to properly interpret the feedback ensured I drew the right conclusions and focused on what really matters”

1. Clearer performance objectives – The insights directly shaped my development goals and annual objectives.
2. Stronger organisational engagement – Colleagues felt heard and valued through the opportunity to contribute.
3. Sharper leadership focus – The process clarified strengths to build on and areas requiring greater attention, strengthening my leadership effectiveness.

“For me, it was a highly impactful development tool that delivered exactly what I set out to achieve”